March 31, 2026

For many years, we have proudly operated on eBay. We deeply value the platform as a long-standing partner and cherish the incredible community of buyers and sellers that make it unique. However, today we must address recent operational disruptions some of you may have experienced regarding order processing, and we want to offer our sincerest apologies.

Our commitment to transparency compels us to share what happened. The week leading up to March 13th brought a cascading series of technical challenges on the eBay platform. It began with our stock synchronization experiencing unexpected disconnections. Then, one of eBay's new AI-driven tools malfunctioned and erroneously hid hundreds of our legitimate listings from the site. To make matters more complex, sales notifications were reaching our system with delays of over 48 hours. To make matters more complex, sales notifications were reaching our system with delays of over 48 hours.

The situation culminated during the night of March 13th to 14th. The system eBay experienced a massive glitch regarding listing renewals. Although our Premium eBay Store subscription entitles us to unlimited free insertion fees for our ‘Buy It Now' listings, we were incorrectly charged 36 cents for each of the thousands of listings that renewed.

This massive error plunged our eBay financial balance into a considerable deficit. To protect both our store and our customers, we refused to remain passive while waiting for eBay's internal resolution. We made the proactive decision to manually clear this artificial deficit with our own funds, ensuring that your orders could be processed and shipped without further delay.

On March 14th, following eBay's direct and protective recommendation, we disconnected our inventory systems from the platform. For over two weeks now, our automated stock synchronization has remained paused. We are working closely with eBay and waiting for their green light to restart automated operations, ensuring this bug does not reproduce itself.

We know we are not the only ones affected, and we appreciate the continuous efforts of eBay's customer service teams, who are always welcoming and reassuring. However, while some sellers have seen swift resolutions, our specific case is taking a bit longer to untangle, and we are still waiting for a complete fix after two weeks.

While the initial advice was to simply manage orders manually while waiting for a resolution, we believe in keeping our community fully informed. Because we refuse to let our business operations and our customers suffer from extended delays, we took proactive action.

As of March 31, 2026, we made the heavy financial decision to restore our eBay account balance to a positive standing out of our own pockets, advancing considerable sums to clear the system-generated deficit.

It was a massive burden for our small business, but it was the only way to manually regain full control of our operations and ensure you get your orders. While we have taken this proactive step to ensure business continuity, it is important to note that this deficit was created entirely by a platform system failure. We are actively working with eBay to ensure the prompt reimbursement of these advanced funds, as we expect our long-standing partner to take full responsibility for this error and resolve it without further delay.

We are back to processing your eBay orders manually and remain hopeful that our trusted partner, eBay, will soon come back to us with a concrete resolution.

Thank you for your unwavering support.

Jake