FAQ

My goal is to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to me directly. I am here to help and ensure you find that special something you’re looking for!

Jake Special is my pseudonym. My real name is Cédric Mazet, PhD. As a recognized expert in my field, Jake Special represents my passion for research, innovation, creativity, and business. To learn more about my background and achievements, visit the “About Jake” page.

I provide a diverse range of special items, including everyday essentials, unique finds, and exclusive products that cater to various interests and needs.

Once I ship your order, I will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.

I accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be cancelled or modified. If you need to make a change or cancel your order, please contact me as soon as possible to see if your order is still eligible for cancellation or modification.

I offer a 14-day return policy. Items must be returned in their original condition.
For more details, please refer to my Return Policy page.

Yes, I strive to constantly expand the list of countries I ship to. However, there may be some locations I am currently unable to reach. Shipping costs and delivery times vary depending on the destination.

I prioritize your security and privacy. My website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.

If you receive a damaged item, please contact me within 48 hours of delivery with photographic evidence. I will arrange for a replacement or refund as per my policy.

For any inquiries, you can reach me via my Contact page. I am available to assist you with any questions or concerns.

Care instructions vary depending on the product. Please refer to the product description for specific care instructions.