Welcome to my FAQ page!
FAQ
My goal is to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to me directly. I am here to help and ensure you find that special something you’re looking for!
What types of products do I offer?
I provide a diverse range of special items, including everyday essentials, unique finds, and exclusive products that cater to various interests and needs.
How can parcels be tracked?
Once I ship your order, I will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.
Where are the products shipped from?
I have a warehouse in Hong Kong and a warehouse in Marseille. Each product page specifies the shipping location in the Additional Information section. Click here for more information.
What is the status of my order?
Even if you did not create an account when placing your order, you can still track its status. Click here for more information.
Is it possible to pay in 3x or 4x?
Yes, absolutely! I offer flexible payment options. You can pay in 3x interest-free with Klarna for purchases starting at €35, and in 4x interest-free with PayPal for purchases starting at €30. Click here for more information.
What payment methods do I accept?
I accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.
Can orders be modified or canceled?
Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be cancelled or modified. If you need to make a change or cancel your order, please contact me as soon as possible to see if your order is still eligible for cancellation or modification.
What is my return policy?
I offer a 14-day return policy. Items must be returned in their original condition. For more details, please refer to my Return Policy page.
Do I ship worldwide?
Yes, I strive to constantly expand the list of countries I ship to. However, there may be some locations I am currently unable to reach. Shipping costs and delivery times vary depending on the destination.
How secure is your personal information when shopping on our site?
I prioritize your security and privacy. My website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.
What should you do if you receive a damaged item?
If you receive a damaged item, please contact me within 48 hours of delivery with photographic evidence. I will arrange for a replacement or refund as per my policy.
How to contact customer support?
For any inquiries, you can reach me via my contact page. I am available to assist you with any questions or concerns.
Are there any special care instructions for the products sold by Jake?
Care instructions vary depending on the product. Please refer to the product description for specific care instructions.